Emotional Intelligence: A tool to create Organizational Citizenship Behavior and minimize service sabotage behaviours in the service sector of Pakistan

Emotional intelligence helps to predict and control the changing behaviour of employees. Our study focuses on customer service sector employees, organizational citizenship behaviour, sabotage. The also explained effect emotional OCB with mediation role labour. In addition, moderation EI between dissonance time horizon was longitudinal descriptive; geographical area included Gujranwala, Lahore, Sialkot. study's findings show a significant positive association behavior. significantly moderates strength relationship